fd88 Privacy Policy

1. Introduction

fd88 ("fd88", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the fd88 platform at fd88.bio. This Privacy Policy ("Policy") explains what personal data fd88 collects, why we collect it, how it is used, how long it is retained, and what rights you have in relation to your data.

This Policy applies to all personal data processed by fd88 in connection with your registration, use of casino and sports betting services, deposits and withdrawals, customer support interactions, and any other activity on the fd88 platform.

2. Personal Data We Collect

fd88 collects personal data in the following categories:

2.1 Registration and Identity Data

• Full legal name as it appears on your CNIC (Computerised National Identity Card)
• Date of birth (to verify the 18+ age requirement)
• Pakistani mobile phone number
• Email address
• Username and hashed password
• City of residence (e.g. Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi)

2.2 Identity Verification (KYC) Data

• Copy of CNIC or other government-issued photo identification
• Proof of address documentation
• Proof of payment method ownership (e.g. screenshot of JazzCash or Easypaisa account, bank statement)

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and methods (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/MC, USDT TRC20)
• Transaction reference numbers and payment method identifiers
• Account PKR balance history

2.4 Gaming and Behavioural Data

• Game session records: game title, duration, stakes, wins, and losses
• Sports betting selections, odds accepted, and outcomes
• Bonus and promotion redemption history
• Responsible gaming tool usage (deposit limits, self-exclusion status)

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, login timestamps, and page navigation data
• Cookie identifiers and session tokens

2.6 Communications Data

• Live chat transcripts and support ticket content
• Email correspondence with fd88 support
• Complaint records and dispute correspondence

3. How fd88 Uses Your Personal Data

4. Legal Basis for Processing

fd88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the fd88 service, operate your account, process payments, and fulfil our obligations under the Terms & Conditions.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) laws, age verification requirements, and any regulatory obligations imposed on fd88.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving the quality of fd88 services — where these interests are not overridden by your rights.
• Consent: Where fd88 relies on your consent for a specific processing activity (e.g. optional marketing communications), you may withdraw consent at any time by contacting support or updating your account preferences.

5. Data Sharing and Third-Party Disclosure

fd88 does not sell, rent, or trade your personal data to third-party marketers. Personal data is disclosed to third parties only in the following circumstances:

5.1 Payment Processors

To process deposits and withdrawals, fd88 shares necessary financial data with payment service providers including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard network processors, and USDT TRC20 blockchain infrastructure. These providers are contractually bound to process your data only as instructed by fd88 and in compliance with applicable security standards.

5.2 KYC and Identity Verification Providers

fd88 may use third-party KYC/identity verification services to verify your identity documents and confirm compliance with age and AML requirements. These providers process your data solely for verification purposes and are not permitted to use it for any other purpose.

5.3 Legal and Regulatory Authorities

fd88 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, court order, or legal process, or where disclosure is necessary to protect the rights, property, or safety of fd88, its players, or the public.

5.4 Technology and Infrastructure Providers

fd88 uses cloud hosting, security, analytics, and other technology service providers who may process personal data as data processors acting under fd88's instructions. All such providers are subject to data processing agreements requiring appropriate security measures.

6. Cookies and Tracking Technologies

fd88 uses cookies and similar tracking technologies on the fd88.bio website for the following purposes:

• Essential cookies: Required for the fd88 platform to function. These include session authentication cookies that keep you logged in, security tokens, and cashier session state. These cannot be disabled without breaking core platform functionality.
• Performance cookies: Collect anonymised data about how players navigate the fd88 platform (e.g. which game categories are visited most, page load times) to enable fd88 to improve performance and user experience.
• Fraud prevention cookies: Used to identify suspicious patterns, detect multiple accounts from the same device, and protect the security of the fd88 platform.

fd88 does not deploy third-party advertising cookies or allow any external advertising networks to track fd88 visitors for retargeting purposes.

You may manage or delete cookies through your browser settings. Disabling essential cookies will prevent you from accessing your fd88 account and using platform services.

7. Data Retention

fd88 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention guidelines:

• Active account data: Retained for the duration of your fd88 account and for a period of at least 5 years following account closure, as required for AML compliance purposes.
• KYC/identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later, in compliance with applicable AML regulations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 3 years from the date of the last interaction, or longer where required for dispute resolution.
• Technical/device logs: Retained for 12 months, then deleted or anonymised.

Where retention is no longer required, personal data is securely deleted or irreversibly anonymised.

8. Security Measures

fd88 implements the following technical and organisational security measures to protect your personal data:

• SSL/TLS encryption for all data in transit between your device and fd88 servers
• Encryption at rest for sensitive personal and financial data stored on fd88 infrastructure
• Role-based access controls limiting data access to authorised personnel with a legitimate operational need
• Multi-factor authentication requirements for fd88 staff accessing production systems
• Regular penetration testing and security vulnerability assessments
• Incident response procedures for detection, containment, and notification of data security incidents
• Employee data protection training and confidentiality obligations

9. Your Rights Regarding Personal Data

Subject to applicable law, you have the following rights with respect to your personal data held by fd88:

• Right of access: Request a copy of the personal data fd88 holds about you
• Right to rectification: Request correction of inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations
• Right to restriction: Request that fd88 restrict processing of your data in certain circumstances
• Right to data portability: Request a structured, machine-readable copy of personal data you provided to fd88
• Right to object: Object to processing of your data for legitimate interest purposes
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, please contact fd88 support via live chat or email at [email protected]. fd88 will respond to all data subject requests within 30 calendar days. In complex cases, this period may be extended by an additional 30 days with prior notification.

Note that certain rights (particularly erasure) are subject to limitations where fd88 is required by law to retain your data — for example, under AML regulations applicable to financial services platforms.

10. Children's Privacy

fd88 is strictly an 18+ platform. fd88 does not knowingly collect personal data from any person under the age of 18. If fd88 becomes aware that it has inadvertently collected data from an underage individual, that account will be immediately closed, all data will be deleted (except where retention is required by applicable law), and any deposits will be handled in accordance with applicable regulatory requirements.

Parents and guardians who believe their child may have registered an fd88 account should contact support immediately via live chat or email.

11. Third-Party Links

The fd88 platform may contain links to third-party websites or services (for example, game provider information pages). fd88 is not responsible for the privacy practices of any third-party website. This Policy applies solely to data processed by fd88 in connection with fd88.bio. We encourage you to review the privacy policy of any third-party site you visit.

12. Changes to This Privacy Policy

fd88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. Material changes will be communicated to registered players via email or in-platform notification at least 7 days before taking effect, except where an immediate update is required for legal or security reasons.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of fd88 following publication of an updated Policy constitutes your acceptance of the revised terms.

13. Contact Us Regarding Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the personal data fd88 holds about you, please contact the fd88 data team: